Frequently Asked Questions
When can I place an order?
Ordering is not open yet. You can already design, save and add boxes to your cart; we will open checkout once pricing, payments and fulfillment are confirmed.
Why don't I see prices?
Pricing is being finalised with our manufacturing and fulfillment partners. We prefer to show nothing rather than an estimate we might have to change.
Can I fill every compartment with the same treat?
Yes. Repeat any treat as often as you like — an all-chocolate box is a perfectly valid design.
Can I remove the insert?
Every RUMÉLOR box ships with a fixed compartment insert. The 3D viewer lets you lift it out only so you can inspect the construction.
Are the compartment layouts final?
Not yet. The layouts shown are prototypes based on our manufacturing brief and are awaiting manufacturer approval.
Are the treats shown available now?
Our treat catalogue is a prototype. Items are not yet sourced, and the 3D treats are illustrative representations rather than photographs of a supplier's products.
How do you handle allergens?
Allergen information shown today is typical for each treat and is not yet verified. Verified ingredient and allergen details will be confirmed with suppliers before anything is sold.
What sizes are available?
Small (25 × 18 × 8 cm), Medium (35 × 25 × 10 cm) and Large (45 × 32 × 12 cm), external dimensions. Internal dimensions are preliminary until confirmed by the manufacturer.
What is the box made of?
Rigid greyboard wrapped in deep emerald soft-touch paper, with champagne-gold foil details, a hidden magnetic closure and an ivory interior. We never use wood.
Do I need an account to design?
No. Guests can design and keep a draft in their browser. Create an account to save designs permanently and access them on any device.
Where will you deliver?
We plan to deliver across the United States, beginning with Miami. Delivery options and timings will be confirmed before ordering opens.